top of page

 FAQ 

​How Do I Place An Order?​

Stock availability



Payment & Shipping. Uk delivery: Royal mail track and trace. £3.95 

 

Express next day. Royal mail track and trace. £6.95.

Weekend Uk delivery. £6.95

Standard Delivery Europe

Our Standard European Delivery can take up to 6-8 days to arrive. Royal mail track and trace. Subject to postage costs.

Standard Delivery Rest of World.

Our Rest of the world deliveries can take up to 10 to 12 business days to arrive. We dispatch orders from Monday to Friday with attention to dispatch orders on the same day. Not including Saturday or Sunday or Bank Holidays. Royal mail track and trace. Subject to postage costs.

We do endeavour to get a signed delivery of goods received. Unless the customer gives a specific instruction,

Secure Ordering & Payment Options.

Returns & Refunds

All returnable items can be returned within within 14 days of receipt. Return policy must incorporate the following criteria damaged or soiled upon arrival. Items received in the incorrect size/colour unwashed, unworn, and unused items that have not met your expectations within 7 days of receiving.

HOW TO RETURN TO US:

1. Send the unused item ensuring all labels are attached.

2. Complete the Return form, telling us whether you want an exchange or refund. Put it inside your parcel.

3. Post it back to us at: casualgear.co.uk, 3rd Floor, 86-90 Paul Street, London EC2A 4NE. The customer pays for the cost of the return.

Returns will be processed within 5 days. Exchange only apply to the same item in a different size or colour.

casualgear.co.uk,  reserves the right to refuse any return if any of the above conditions are not adhered to.

 

Thank you for shopping with us!

bottom of page